Refund policy

Last updated: 16 October 2026

Our promise

If something is wrong with your order, we'll make it right. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund for a major problem with a product.

Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty or isn't what you ordered, email us at info@inspiredfragrances.com.au within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or give you a full refund, including the original shipping cost, and we'll cover any return postage.

Change of mind

For hygiene reasons we can't accept returns of fragrance that has been opened, tested or used. If your order is unopened, unused and still in its original sealed packaging, email us within 14 days of delivery and we'll arrange an exchange or a refund of the product price. Return postage for change of mind returns is at your cost, and we recommend a tracked service as we can't refund items lost on the way back to us.

If you'd like to try a scent before you buy, every Inspired fragrance is available to smell at our counter in Westfield Marion.

Refunds

Once we've received and checked a return, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

Sale items and gifts

Discounted items, including trio orders, are treated the same as full price items for faulty or incorrect goods. For change of mind, the refund is the price you actually paid. Gift cards can't be refunded unless required by law.

Contact us

Questions about a return? Email info@inspiredfragrances.com.au and we'll get back to you.